A patient, friendly attitude should be displayed with whomever you are dealing with. This includes the cashier at the supermarket, the janitor in your office, the salesperson whose behavior gets on your nerves. When you are kind and patient, the others notice the way you treat them and will act accordingly. Sometimes it only takes a little shift in addressing people to upturn relationships for the better. Have you ever paid attention to how different your appearance is early in the morning, when you haven’t combed your hair yet and when – later – you have? It's still you, it's still your hair but... what a difference! You almost look another person. The same happens when you smile or say "Thank you" and... when you don't!
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